Volume 46 | Number 3 | June 2011

Abstract List

Victoria Wilkins, Marc N. Elliott, Andrea Richardson, Paula Lozano, Rita Mangione‐Smith


To examine the association between care experiences and parent ratings of care within racial/ethnic/language subgroups.

Data Source

National Consumer Assessment of Healthcare Providers and Systems Benchmarking Database 3.0 (2003–2006).

Sample Characteristics

111,139 parents of minor Medicaid managed care enrollees.

Study Design

Cross‐sectional observational study predicting “poor” (0–5 on 0–10 scale) parent ratings of personal doctor, specialist, health care, and health plan from care experiences for different parent race/ethnicity/language subgroups (Latino/Spanish, Latino/English, white, and black).

Principal Findings

Care experiences had similar associations with the probability of poor parent ratings of care across the four racial/ethnic/language subgroups (>.20). A one standard deviation improvement in the doctor communication care experience was associated with about half the frequency of poor ratings of care for personal doctor and health care in all subgroups (<.05). Sensitivity analysis of individual communication items found that failure to provide explanations to children predicted poor ratings of care only among whites, who also weighed the length of physician interaction more heavily than other subgroups.


Communication‐based interventions may improve experiences and ratings of care for all subgroups, although implementation of these interventions may need to consider preferences associated with race, ethnicity, and language.