Latha P. Palaniappan, Eric C. Wong, Jessica J. Shin, Maria R. Moreno, Regina Otero‐Sabogal
To collect patient race/ethnicity and language (r/e/l) in an ambulatory care setting.
The Palo Alto Medical Foundation (PAMF), December 2006–May 2008.
Three pilot studies: (1) Comparing mail versus telephone versus clinic visit questionnaire distribution; (2) comparing the front desk method (FDM) versus exam room method (ERM) in the clinic visit; and (3) determining resource allocation necessary for data entry.
Data Sources/Study Setting
Studies were planned and executed by PAMF's Quality and Planning division.
Collecting r/e/l data during clinic visits elicited the highest response rate. The FDM yielded higher response rate than the ERM. One full‐time equivalent is initially necessary for data entry.
Conducting sequential studies can help guide r/e/l collection in a short time frame.
Data Collection/Extraction Methods