Volume 51 | Number S3 | December 2016

Abstract List

Bruce L. Lambert Ph.D., Nichola M. Centomani R.N., M.J., Kelly M. Smith Ph.D., Lorens A. Helmchen Ph.D., Dulal K. Bhaumik Ph.D., Yash J. Jalundhwala M.S., Timothy B. McDonald M.D., J.D.


To determine whether a communication and resolution approach to patient harm is associated with changes in medical liability processes and outcomes.

Data Sources/Study Setting

Administrative, safety, and risk management data from the University of Illinois Hospital and Health Sciences System, from 2002 to 2014.

Study Design

Single health system, interrupted time series design. Using Mann–Whitney tests and segmented regression models, we compared means and trends in incident reports, claims, event analyses, patient communication consults, legal fees, costs per claim, settlements, and self‐insurance expenses before and after the implementation of the “Seven Pillars” communication and resolution intervention.

Data Collection Methods

Queried databases maintained by Department of Safety and Risk Management and the Department of Administrative Services at . Extracted data from risk module of the Midas incident reporting system.

Principal Findings

The intervention nearly doubled the number of incident reports, halved the number of claims, and reduced legal fees and costs as well as total costs per claim, settlement amounts, and self‐insurance costs.


A communication and optimal resolution () approach to adverse events was associated with long‐lasting, clinically and financially significant changes in a large set of core medical liability process and outcome measures.