Volume 53 | Number 6 | December 2018

Abstract List

Victoria Perez Ph.D., Seth Freedman Ph.D.


To determine the consistency with which government‐issued hospital quality ratings and crowdsourced ratings on social media sites identify hospital quality.

Data Sources

Hospital ratings from Facebook, Google, and Yelp were linked with Hospital Compare () measures.

Study Design

Fixed‐effects linear regression model.

Principal Findings

Among crowdsourcing sites’ best‐ranked hospitals, 50–60% were also the best ranked on 's overall and patient experience ratings; 20% ranked as the worst. Best‐ranked hospitals had significantly better clinical quality scores than worst ranked hospitals, but were not more likely to be the highest rated in terms of 's clinical quality measures alone.


Crowdsourcing sites and provide comparable information on patient experience; scores were less consistent in terms of risk‐adjusted measures of patient safety and clinical quality.