To identify factors associated with patients’ overall rating of inpatient hospital care.
Two years of patient interview data (April 1, 2011 to March 31, 2013), linked to inpatient administrative records.
Patients rated their overall health on a scale of 0 (worst care) to 10 (best care) using the instrument administered via telephone, up to 42 days postdischarge. Logistic regression was used to generate odds ratios for each independent predictor.
data were linked to inpatient records based on health care numbers and dates of service. The outcome (overall health experience) was collapsed into two groups (10 vs. 0–9).
Overall hospital experience of 0–9 was associated with younger age, male gender, higher level of education, being born in anada, urgent admission, not having a family practitioner as the most responsible provider service, and not being discharged home. A length of stay of less than 3 days was protective. The c‐statistic for the multivariate model was 0.635.
Our results are novel in the anadian population. Several questions for future research have been generated, in addition to opportunities for quality improvement within our own organization.