VOLUME 53 | NUMBER 6 | DECEMBER 2018
Do Crowdsourced Hospital Ratings Coincide with Hospital Compare Measures of Clinical and Nonclinical Quality?
Objective: To determine the consistency with which governmentissued hospital quality ratings and crowdsourced ratings on social media sites identify hospital quality.
Data Sources: Hospital ratings from Facebook, Google, and Yelp were linked with Hospital Compare (HC) measures.
Study Design: Fixedeffects linear regression model.
Principal Findings: Among crowdsourcing sites’ bestranked hospitals, 50–60% were also the best ranked on HC's overall and patient experience ratings; 20% ranked as the worst. Bestranked hospitals had significantly better clinical quality scores than worst ranked hospitals, but were not more likely to be the highest rated in terms of HC's clinical quality measures alone.
Conclusions: Crowdsourcing sites and HC provide comparable information on patient experience; scores were less consistent in terms of riskadjusted measures of patient safety and clinical quality.
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